Operations for North America was bursting with
pride as he showed us his team at work and the
key ingredient to their success – communication.
“There is an overall commitment to continuous
improvement. There has been major investment,
support and funding to make sure we are best in
class, driving lean operations globally. We share
best practices between each of the former companies
allowing us to continue to communicate and
grow as one company,” he explained.
On our factory tour we watched zone captains
coming together to solve problems and share ideas.
This was one cohesive team, each responsible
for their specific area but always looking for ways
to support each other. Their success is measured
not by their individual achievements but by the
positive response of their internal and external
customers. In the staff break room the ‘selfie wall’
is adorned with images of the team with pumps in
locations around the world, beaming with pride as
a dispenser they have helped to build, delivers fuel
to customers hundreds of miles away.
Invest to be the best
As well as commitments to culture and the people,
Dover Fueling Solutions has also made significant
investments to support the long-term development
“There has been a major investment in a Centre
of Excellence in India and we’ve just opened a new
engineering facility in Poland to give us a huge
leverage as we prepare for the launch of EMV and
also for new product launches and technologies,”
The facility in India was built to fulfill the company’s
aspirations for the Indian marketplace and
surrounding areas. Wayne and Tokheim have been
leading brands in the region or some time but factors
such as oil price deregulation, the withdrawal
of marketing subsidies and mobile payment has
left room for further growth.
The new Software Engineering facility in
Krakow, Poland, which opened earlier this year is
primarily focused on building software for the next
generation of DFS’ fueling and convenience retail
solutions. By the end of 2018 it will be home to
a large team of software architects, developers,
and testers. The software group will be tasked
with developing innovative solutions and services
to support automatic tank gauges, payment systems,
remote diagnostics, cloud data services, and
global wetstock management initiatives.
Both these new investments show that Dover’s
intention is not to simply bring the best parts of
the companies together but to continue to drive
the company forward as one to meet the changing
needs of the industry.
“The challenges I believe our industry is facing
is firstly around the changes in the regulatory environment.
The environmental regulations in North
America that went in to effect in October of this
year are creating a lot of work for people who own
and operate service stations. We’re also seeing
regulation changes in Mexico, Brazil, Indonesia
“We also have EMV which is starting in North
America and has to be in place in October 2020.
Our global presence and global engineering depth
is going to help us help our customers meet all
those regulatory challenges.”
Watch the first-part of ENTV’s three part series
on Dover Fueling Solutions at erpecnewslive.com.
To watch the video,
go to www.erpec
The team regroup after
Editor Nick Needs and
David Crouse, President
of Dover Fueling
Dion Butler, Director
of Operations North
America, shows ENTV
around the factory.
Michelle Saab, Global
Director of Marketing &
Dover Fueling Solutions.
The team hard at work in